Frequently Asked Questions

Frequently Asked Questions
What to do if you cannot read a PDF file on this web site
We offer many PDF files on this web site. While PDF file format is the universal standard for portable documents, errors and difficulties can occur in viewing and downloading them. The following information is taken from Adobe, the author of Adobe Reader.
You may need to install Adobe Reader on your computer. Please visit the Adobe web site to download and install this software.
Clear your temporary internet files and try again. PDF files that show up as blank or corrupt, or that freeze your browser, were likely damaged during the download process. In order to fix this, clear your browser's cache, close the browser and make another attempt. If you do not do this, any additional attempts may force your browser to view the cached (and, therefore, damaged) version of the PDF file instead of downloading again from the web server.
Configure Acrobat Reader to NOT open PDF files in browser. Open Acrobat Reader, and select Edit/Preferences. In the window that opens, click on the Options link in the left menu, and uncheck the option that says "Open PDF in Browser". Now, return to your browser and clear your temporary internet files again. Refresh the page, and click on the link to the PDF file. Follow any options to allow the PDF file to display in Acrobat Reader instead of Internet Explorer.
Try saving the file instead of opening it directly. Left-click on the link to the PDF file (this may appear under Attachment). A dialog box should appear. Choose the option to save the file. Choose a location for the file on your hard disk, such as your Desktop, and save it. Wait for the download to finish. Go to the location that you chose in step 3 and open the file.
Upgrade the Acrobat Reader. The latest version of the free Adobe Reader is available from the Adobe web site. We strongly recommend that you uninstall your existing Adobe Reader software before installing a new version. If you are already running the latest version, remove and reinstall the application.
(Windows only): Enable Acrobat ActiveX Control. In Internet Explorer 4.x or later, enable the Acrobat ActiveX Control in the security options: Note: This procedure changes Internet Explorer's security options for all ActiveX Controls. If you prefer to use stricter security, contact your Network Administrator or Microsoft for information about using the Administrator Approved setting in Internet Explorer's Security panel. To enable the ActiveX Control: Close Internet Explorer and the Acrobat product. Choose Start > Settings > Control Panel, and then double-click Internet (or Internet Options). Click the Security tab in the Internet Properties dialog box. Choose the appropriate zone for the location hosting the PDF file (for example, Internet or Local Intranet). Click the Custom security level. In the Security Settings dialog box, select Enable under Run ActiveX Controls and plug-ins, and then click OK. Click OK in the Internet Properties dialog box.
(Mac only) If you are using the Safari web browser, download and install an alternative web browser such as Mozilla. Try downloading the PDF file again, using the alternative web browser.